At Zippi Mart, managed by MaaKanti Industries Private Limited, we are committed to ensuring fair treatment and prompt resolution of consumer grievances related to products and services availed through our multi-vendor e-commerce platform.
What does “Grievance” mean?
A grievance refers to any issue or concern raised by a consumer in relation to a product or service purchased through the Zippi Mart platform, for which the consumer seeks resolution.
How to Raise a Query or Complaint
If you have any queries or complaints, you can reach out to us through the “Contact Us” tabs available on our website.
Steps to Register a Grievance:
Click on “Contact Us”.
You will be redirected to Zippi Mart Help Center | 24×7 Customer Support.
Select the appropriate Issue Type / Help Topic.
Submit your query or complaint.
Escalation Process
If your issue is not resolved satisfactorily, you may escalate the matter to our appointed Grievance Officer, as per applicable laws.
Grievance Officer Details:
Name: Mr. Rajveer Singh Designation: Head Customer Success Team Company: MaaKanti Industries Private Limited Address: 1/122, Vijay Khand, Gomti Nagar, Lucknow, Uttar Pradesh, 226010, India
Grievance Redressal Process
Upon receiving your grievance through the specified channels, you will receive an acknowledgment within 48 hours via email, phone call, or SMS.
Our Customer Support Team and Grievance Officer will take all reasonable efforts to resolve your grievance promptly and in accordance with applicable legal timelines.
Closure of Grievance
A grievance will be considered closed and resolved in any of the following cases:
When the consumer receives a response from Zippi Mart’s support team or Grievance Officer offering a resolution.
When the consumer acknowledges satisfaction with the resolution provided.
For further information, please refer to our Terms of Use.
