Welcome to Zippi Mart, a multi-vendor e-commerce platform operated by MaaKanti Industries Private Limited. As a seller on Zippi Mart, you are bound by certain rules and regulations to ensure a smooth and fair marketplace for both buyers and sellers. By signing up to become a seller, you agree to abide by these terms.
1. Eligibility to Become a Seller
Minimum Age: You must be at least 18 years old to become a seller on Zippi Mart.
Business Legitimacy: Sellers must be a registered business entity or individual with legal authority to sell products. You will be required to provide relevant documentation, including but not limited to GST registration, PAN card, or any other regulatory documents as applicable.
Compliance with Local Laws: Sellers must ensure that they are fully compliant with all applicable laws, including those related to taxes, shipping, product quality, and intellectual property rights.
2. Account Registration
Account Creation: Sellers are required to create an account on Zippi Mart by providing accurate and complete information, including business details, contact information, and payment information.
Verification Process: All seller accounts are subject to verification by Zippi Mart. The platform reserves the right to refuse approval or suspend any account that fails to meet the required standards.
Seller Profile: Sellers must maintain a professional and complete profile on Zippi Mart, including an accurate business name, description, logo, and contact details.
3. Product Listings
Product Information: All products listed for sale must be accurately described, including clear product images, specifications, prices, and any other relevant information. Misleading or deceptive information will not be tolerated.
Prohibited Products: Sellers are prohibited from listing products that:
Violate intellectual property rights (e.g., counterfeit goods)
Are illegal or hazardous
Are prohibited by any local, state, or national regulations
Are not safe for consumers
Pricing: Sellers must ensure that the prices of products are accurate and fair. Zippi Mart reserves the right to adjust product prices for errors or discrepancies found during the listing process.
Stock Availability: Sellers must ensure that the listed products are in stock and available for sale. If a product is out of stock, it must be updated promptly, or the listing may be removed.
4. Order Processing
Timely Shipment: Sellers must fulfill orders promptly once payment is received. The shipment must occur within the time frame specified during the checkout process. Delays in shipment without prior notice are not acceptable.
Shipping Charges: Sellers are responsible for determining the shipping costs and delivery methods. Zippi Mart provides shipping options and guidelines, but the seller must ensure timely and accurate delivery.
Order Cancellation: Sellers may cancel an order only under exceptional circumstances and must notify the customer immediately, providing an explanation for the cancellation.
Packaging: All items must be appropriately packaged to prevent damage during transit. Sellers are responsible for ensuring the quality of their packaging.
5. Returns, Refunds, and Customer Service
Return and Refund Policy: Sellers must have a clear and fair return and refund policy in line with Zippi Mart’s return guidelines. Sellers are responsible for handling returns, refunds, and any disputes with customers.
Customer Communication: Sellers must respond to customer inquiries and concerns in a timely and professional manner. Zippi Mart recommends responding to customer queries within 24-48 hours.
Complaint Resolution: If a customer has an issue with an order, the seller is responsible for resolving it according to Zippi Mart’s customer service guidelines. If the seller fails to resolve complaints, Zippi Mart reserves the right to intervene and take action.
6. Fees and Payments
Commission and Fees: Zippi Mart charges a commission on the sale of products listed on the platform. The commission structure will be provided to sellers upon account approval. Sellers must pay all applicable fees on time.
Payment Processing: Payments for products sold will be processed through Zippi Mart’s secure payment system. Sellers will receive payments after deducting the applicable fees, and payment will be transferred to the seller’s bank account as per Zippi Mart’s payout schedule.
7. Seller Performance
Product Quality: Sellers must maintain high standards of product quality. Any products found to be defective, substandard, or unsafe will be removed from the platform.
Customer Feedback: Zippi Mart encourages customers to leave feedback on their shopping experience. Sellers are responsible for maintaining a high level of customer satisfaction and are encouraged to respond to feedback in a professional manner.
Seller Ratings: Zippi Mart monitors seller performance through various metrics, including shipping time, customer reviews, return rates, and overall customer satisfaction. Sellers who fail to maintain a satisfactory performance rating may have their accounts suspended or terminated.
8. Intellectual Property Rights
Ownership of Products: By listing a product, you affirm that you have the right to sell that product, including any intellectual property associated with it. This means you must own or have licensed any trademarks, logos, images, or designs associated with the product.
Infringement: Zippi Mart will not tolerate the sale of counterfeit or pirated goods. Sellers must respect the intellectual property rights of others, and Zippi Mart reserves the right to remove any listings that violate copyright, trademark, or other intellectual property laws.
9. Prohibited Activities
Sellers are prohibited from engaging in any of the following activities:
Using Zippi Mart for fraudulent activities, including false advertising or misrepresentation of products
Engaging in abusive or inappropriate behavior toward customers or Zippi Mart staff
Selling illegal or restricted products
Manipulating or attempting to manipulate product reviews, ratings, or sales data
Violating the privacy or confidentiality of customer information
10. Termination of Seller Account
Zippi Mart reserves the right to suspend or terminate a seller’s account for the following reasons:
Violation of Zippi Mart’s policies, terms, or regulations
Consistent failure to meet performance standards
Selling prohibited, fraudulent, or illegal products
Any activity deemed harmful to the reputation of Zippi Mart
In the event of termination, all pending transactions, orders, and obligations must be fulfilled by the seller. Zippi Mart may also withhold payments if there are pending issues.
Conclusion:
By becoming a seller on Zippi Mart, you agree to follow these rules and regulations, which are designed to ensure a fair, transparent, and safe marketplace for both sellers and buyers. Failure to comply with these rules may result in account suspension or termination.
